Fingal County Council Now Live on 'Fix Your Street'

Thursday, September 20, 2012

Residents of Fingal can now report a variety of issues to the Council online through the Fix Your Street website The site was developed by South Dublin County Council. Fingal and Dun Laoghaire County Councils have worked together to enable FixYourStreet to integrate the website reports with the CRM (Customer Relationship Management) systems that both Councils use for internal tracking of reported issues.

Members of the public can report problems about street-lighting, graffiti, road or path defects, water leaks and drainage issues, litter and illegal dumping and tree and grass maintenance issues. The online form allows people to attach photographs which greatly assist council staff in identifying the specific problem or area, and people can also add Geo-location codes.

Dominic Byrne, A/Head of IT with Fingal County Council said "We have been working closely with the other Local Authorities to develop a seamless integrated system where problems reported on Fix Your Street are fed directly to our CRM system, and we're delighted that this is now live for members of the public to use. We'd encourage everyone to please add as much information as possible when reporting an issue, as this helps our staff locate the problem and address it much quicker. is also optimised for smartphones and tablet computers, making it ideal for people who are out and about and spot issues such as illegal dumping or road/path defects to take a photo and report it straight away, without having to wait to get to a PC or laptop."

Fix Your Street is used by Galway, Fingal and South Dublin County Councils, and also by Dublin City Council. Its available online at; you can download the Android app from Google Play Store. An iPhone app should be available soon (in the meantime, iPad/iPhone users can access it via web browser).

Please understand that availing of this system does not mean that your street will actually be fixed (for that you may need to contact your local councillor). No additional resources have been provided or work practices changed. This is merely a system for logging problems so that they can be prioritised for attention. Hopefully it will free up staff for other work.

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